At Punto, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we offer a seamless and customer-friendly refund and return policy as outlined below:
Eligibility for Returns
- Products must be returned within 30 days of purchase.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
- Products that have been opened or used.
- Customized or personalized items.
How to Initiate a Return
- Contact our Customer Service team at Info@puntoperfumes.com or (+971)526452121 to request a return authorization.
- Package the item(s) securely in the original packaging.
- Ship the package to the address provided by our team.
Refund Process
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.
Shipping Costs
- Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or error on our part.
- Original shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or full refund at no extra cost to you.
For any further questions or concerns, please feel free to reach out to our Customer Service team.
Your satisfaction is our priority at Punto!